Returns & Refunds

Return & Refund Policy – Jowlili

Last Updated: August 3, 2025

At Jowlili, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a smooth and transparent process.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be in its original condition – unworn, unused, with tags attached.

  • It must be returned in its original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, contact us at:
📧 support@jowlili.com

If your return is approved, we will provide:

  • A return shipping label.

  • Instructions for sending your package.

Note: Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective or damaged.

  • You receive the wrong item.

We will assess the issue and work quickly to resolve it.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom or personalized items.

  • Personal care products (e.g., opened beauty items).

  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, the fastest method is to:

  1. Return the original item.

  2. Once approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For customers in the European Union:
You have the right to cancel or return your order within 14 days without providing a reason. The product must meet the same eligibility requirements mentioned above.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund is approved.

  • If approved, refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or card provider to complete the transaction.

If 15 business days have passed since your refund approval and you have not received the funds, please contact us at:
📧 info@jowlili.com